A question

So I get an e-mail from my DVD retailer in the states saying, in effect, that they've been hacked and my credit card details taken (perhaps) - please check your credit card statement.

So I check my credit card balance (online) and, sure enough $34.95US has magically flown off to somewhere that appears to be in the Netherlands.

So I check the bank's website to see what I can do. And I can't find anything. Yes there's stuff on not responding to hoax e-mails, having firewalls and virus checkers, etc, etc all this stuff I already know.

But I don't know how to get the charge on my account reversed - there appears to be nothing on the website.

Does anyone, anyone have any bright ideas?

Credit Card update

So I took ashamel's advice before I read it.

Found the credit card number on Westpac's site (it's under Terms and Conditions)

Finally (after going through a couple of people) spoke to a sympathetic young man called Chris who has cancelled my card and is organising the refund.

A quick search on Google found out that others had been hit from about the 10th of August.

So now I have to reconsider my relationship with DVDPacific...